Insights · Reacting to the news

The Self-Employed Client Nobody Has Protected

9 min read · Altro Partners, by Equity & General
A self-employed business owner working alone

Reacting to: FCA and partners join forces to help improve financial security for millions (Financial Conduct Authority, 21 September 2026) →

Read past the headline on the FCA's protection announcement this week and there is a sentence in it aimed almost directly at accountants, even though no accountant is mentioned. Buried in the list of groups the regulator says are "disproportionately unprotected" — alongside renters, lower earners and people with pre-existing medical conditions — are the self-employed and gig economy workers. That is not a demographic an adviser struggles to find. It is a client list. Most UK accountancy firms have one sitting in their practice management software right now, complete with income, dependants and a filing history that shows exactly how long someone has been trading on their own.

The point worth making to the accountant reading this is not that protection insurance is under-sold — that has been true for years and is not, on its own, news. It is that the regulator has just published a specific, named reason why the self-employed sit worse than the average, and it is a reason an accountant is better placed to see than almost anyone else in a client's financial life: there is no employer quietly buying cover on their behalf. For an employee, protection often exists by default. For a sole trader or a gig worker, it exists only if someone actively chooses it — and the person best placed to prompt that choice, because they already see the income and the gaps in it, is the person doing the year-end accounts.

What the FCA actually announced

On 21 September 2026 the FCA set out the findings behind its Pure Protection Market Study final report (MS24/1.5) and, alongside it, a new cross-industry push to close the coverage gap. The headline figures are stark and specific: 58% of UK adults have no life insurance, critical illness cover or income protection, and 59% of that unprotected group has never even considered buying it. That second figure matters as much as the first — this is not primarily a market of people who weighed up protection and decided against it. It is largely a market of people for whom the question has simply never come up.

Rather than new rules, the FCA is convening partners to act on that gap directly. The Money and Pensions Service and the Digital Property Market Steering Group will prompt people to think about protection at key life moments — becoming a parent, buying or renting a home. The Protection Distributors' Group will run a consumer awareness campaign targeted at the groups least likely to hold cover. The Association of Mortgage Intermediaries will lead work to help advisers improve how they raise protection with customers in the first place. The FCA will also work with the Association of British Insurers to speed up medical record retrieval, and has opened a TechSprint for firms, with expressions of interest due by 13 November 2026.

Graeme Reynolds, the FCA's director of competition, put the regulator's own framing on it plainly: "Competition in protection insurance works well for existing customers. But we're working with partners to increase coverage – so that more people are protected when they or their families need it most." The market, in other words, is not broken for the people already in it. It simply is not reaching the people who were never in it to begin with — and the FCA has now named, specifically, who those people tend to be.

Why "self-employed and gig economy workers" is the line worth reading twice

An employee's protection is frequently invisible to them because it is bundled: statutory sick pay, an employer's group life scheme, sometimes income protection as a benefit they never had to apply for. None of that requires the employee to do anything, so a large amount of personal protection happens without anyone consciously deciding on it. Self-employment removes every part of that bundle at once. There is no sick pay. There is no death-in-service multiple of salary. There is no HR system quietly enrolling anyone into anything. Every pound of protection a self-employed client holds is there because they went out and bought it — and buying it requires first noticing that the gap exists.

That is precisely where an accountant's visibility is unusually good. A change from PAYE income to self-employment income is a line item, not a guess. A client whose turnover has been irregular for two years running is visible in the accounts before they say a word about it. A sole trader with a new baby on the self-assessment return, or a gig-economy client running three income streams through the same personal tax account, is not a hard client to identify — they are already on file. The FCA's initiative is, in effect, a regulator asking the market to find people who are hard to find. For an accountancy firm, many of them are not hard to find at all.

What a genuinely joined-up conversation looks like off the back of this

None of this requires an accountant to become a protection expert, and it should not be mistaken for an invitation to try. What it does support is a straightforward, factual observation made at the point an accountant already has the client's attention — typically the year-end meeting, where cash flow, drawings and next year's tax position are already on the table. Noticing, out loud, that a client has no cover in place if they could not work is not advice. It is the same kind of observation an accountant already makes about an approaching VAT threshold or a payment on account.

Where the client wants to take that further, the conversation genuinely joined-up firms and financial planners describe follows a consistent shape across the industry, not tied to any one firm: the accountant flags what they have seen in the numbers — irregular income, no cover, a recent move to self-employment — and a regulated adviser takes it from there, assessing what level and type of cover actually fits the client's income pattern and dependants, and how the cost sits against the rest of their outgoings. The accountant's part of that conversation starts and ends with the observation; the regulated analysis, recommendation and paperwork sit entirely with the adviser. That division of labour is what keeps the conversation useful rather than risky for either party.

For an employee, protection is usually a default. For the self-employed, it is a decision nobody has prompted them to make.

Putting figures on it

The following is illustrative — a composite built to show how the arithmetic works, not a real client and not a prediction about any particular person's circumstances. Picture a self-employed marketing consultant, sole trader, turnover £68,000, no employees, no limited company. Take-home income after allowable expenses and tax runs to roughly £46,000. Fixed household costs — mortgage, childcare, utilities — come to about £2,400 a month, or £28,800 a year. She has no income protection, no critical illness cover, and a life policy she took out nine years ago that has not been reviewed since, sized against a mortgage that has since been substantially paid down.

Now run the case where she cannot work for six months following a serious illness. There is no sick pay. There is no employer scheme. Savings might cover two, perhaps three months of the £2,400 monthly outgoing before they run out, at which point the household is meeting fixed costs from a shrinking buffer with no income arriving to refill it. None of that is a hypothetical risk category — it is the direct, mechanical consequence of self-employment having no default protection layer, applied to figures that would sit inside a normal set of accounts. A regulated adviser looking at that same file would ask different questions again: what level of income protection replaces enough of the £46,000 without over-insuring, what waiting period she can actually absorb given the savings buffer, and whether the nine-year-old life policy still matches the mortgage balance it was bought against. Those are underwriting and suitability questions, not accountancy ones — but the accounts are what surface the need to ask them at all.

Two actions this week

1. Add one factual question to the client conversation. For self-employed and sole trader clients, ask: "if you couldn't work for three months, what would the household live on?" It fits naturally into the same meeting as cash flow and drawings, requires no product knowledge to ask, and does the entire job of surfacing whether a gap exists.

2. Pull a short list from records already held. Identify clients who moved from PAYE employment to self-employment in the last two years. That transition is the single most reliable moment for an employer's default cover to lapse completely unnoticed, and it is detectable from a self-assessment history without asking the client anything at all.

What is still open

The FCA's initiative is a coordinated push, not a finished programme. The TechSprint accepts expressions of interest until 13 November 2026, and no date has yet been published for the outcomes of that work or for the Association of Mortgage Intermediaries' adviser-training strand. The Pure Protection Market Study final report itself stops short of new market-wide rules — the FCA says it will act where firms fall short of Consumer Duty and product-governance requirements, rather than mandating new ones — so the practical effect on how protection is sold will depend on how seriously firms take that reminder over the coming months. Whether the self-employed and gig-economy segment specifically sees measurable improvement in coverage, and on what timescale, is exactly what this initiative exists to find out; it is not yet known.

Common questions

What exactly did the FCA announce on 21 September 2026?

The FCA published findings from its Pure Protection Market Study final report (MS24/1.5) alongside a new cross-industry initiative to raise protection insurance take-up. It set out that 58% of UK adults hold no life insurance, critical illness cover or income protection, and that 59% of that unprotected group has never even considered buying it. Rather than new rules, the FCA is convening partners — the Money and Pensions Service, the Digital Property Market Steering Group, the Protection Distributors' Group, the Association of Mortgage Intermediaries and the Association of British Insurers — to prompt people at key life moments, run awareness campaigns aimed at under-covered groups, and help advisers have better protection conversations. It also opened a TechSprint, with expressions of interest due by 13 November 2026.

Why does the FCA single out self-employed and gig economy workers?

Because the FCA's own analysis found these groups are disproportionately unprotected, alongside renters, lower earners and people with pre-existing medical conditions. The mechanism is straightforward: employees typically get some protection by default, through an employer's death-in-service scheme, sick pay policy or auto-enrolled group cover, without ever making an active choice. The self-employed and gig workers have no such default. Every pound of cover has to be actively bought, actively priced and actively renewed, and if income already feels irregular, protection premiums are one of the first discretionary costs to be deferred — not because the risk is lower, but because there is no scheme quietly holding the gap closed in the background.

Does this change what accountants are allowed to say to clients about protection insurance?

No. An accountant who is not FCA-authorised still cannot recommend, arrange or advise on a specific protection product — that boundary is unaffected by this announcement. What has changed is the evidence base for raising the subject at all. Noticing that a self-employed or gig-economy client has no protection in place, and saying so as an observation rather than a recommendation, is not a regulated activity; it is the kind of factual comment an accountant makes about cash flow, VAT thresholds or filing deadlines every year. Where the conversation goes from there is a matter for a regulated adviser, not the accountant.

Is this the same as the "key person" protection gap accountants may have already heard about?

Related, but distinct — see the key person gap for the business side of this picture. Key person cover protects a limited company against the financial impact of losing a director or a critical employee; it sits on the business's balance sheet and is bought by the company. This FCA initiative is about personal protection: life insurance, critical illness cover and income protection bought by an individual to protect their own household. A self-employed sole trader with no limited company has no key person question to ask, because there is no separate corporate entity to insure — but they have every bit as much personal exposure, arguably more, because there is no business structure standing between an illness and the household's income at all.

What should a firm actually do differently this week?

Two things, both achievable without any FCA permissions. First, add one factual question — "if you couldn't work for three months, what would the household live on?" — to the year-end conversation with self-employed and sole trader clients, where it fits naturally alongside cash flow and drawings. Second, build a short list from client records of people who moved from employment to self-employment in the last two years, since that is the exact moment an employer's default cover typically lapses unnoticed. Neither task requires new software or new training; both simply use information the firm already holds. For the broader case on why accountants are well placed to raise this at all, see what joined-up advice actually looks like.

Roughly 9% of UK adults have paid for financial advice in the past two years, and the adviser market has consolidated around a shrinking number of specialist firms — sub-5,000 IFA firms nationally, with an average new client portfolio around £411,000 (The lang cat, State of Advice Report 2025). Self-employed clients with modest, irregular income were never likely to be in that market's sights on their own initiative. The FCA's protection push does not change that structural gap. What it does is put an official, dated figure behind a group accountants already have on file, and hand the profession a specific, low-risk reason to ask one more question at the next year-end. See the advice gap for the wider picture of who is, and is not, currently reached by regulated advice.

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